Shipping & Delivery
DGNOG ships worldwide. Here is everything you need to know about how, when and where your order arrives.
Free shipping
Standard shipping is free on all orders over $100.
Processing time
Orders are processed within 1 business day. Processing time is not included in the delivery estimate below.
Delivery time
Delivery takes 6–14 days depending on your location, counted from the date your order is processed.
If you need delivery on a specific date, please contact us before placing your order.
Tracking your order
Once your order has shipped and entered the carrier’s system, we email you a tracking number. Tracking updates can lag behind the physical parcel — if the status looks stale, please allow one more business day.
Pre-orders and backorders
If you ordered a pre-order item, it ships as soon as stock arrives and is prioritised in our dispatch queue.
Changing your shipping address
Contact us as soon as possible if your address is wrong — before dispatch we can correct it or cancel the order.
If the parcel has already shipped, we will send you the carrier details so you can request a redirection. If the parcel cannot be redirected, we must wait for it to be returned to us before refunding. If it is not returned to the sender, we are unable to refund or replace it.
Lost or delayed parcels
- Allow one more business day — carrier scans can appear before the parcel is actually delivered.
- Contact your local post office directly; they often have more detail than the public tracking page.
- If the post office cannot locate it, send us a screenshot of that communication. Once the carrier confirms the loss, we refund the product price.
Questions?
Email yara@elegaudio.com or message us on WhatsApp at +86 135 1099 0689.